Customer Care & Service
Every project has unique requirements. You want your custom furniture or wood art to be yours and yours alone. Whether you find exactly what you want in our resource, or desire a custom piece, Wood Artist Gallery’s customer care representatives have the know-how and expertise to turn your vision into reality.
Shipping & Handling
Freight charges and lead times will vary for each item depending on the piece. Smaller items are generally sent via FedEx Ground while larger furniture items will be shipped by Common Carrier either blanket wrapped or crated. Commissioned works will have all shipping and handling costs detailed in your proposal with any additional costs for special packaging noted as well. If you have any questions about these costs, please e-mail
info@FunctionalArtGallery.com or call us at
1.877.320.0800
(toll free).
Shipment
Tracking
We will
provide you with the name of the carrier and a tracking number via email when your item is shipped.
Cancellation Policy
In the event that an order must be cancelled, you should call us immediately at
877-320-0800, followed up by an e-mail to
info@FunctionalArtGallery.com
stating the reason for the cancellation. If your order has already been
processed, which can sometimes happen immediately after you place your order,
you will be charged a 4% credit card transaction fee. This fee can often be
applied to a future order depending on the circumstances. If your order has
already entered the shipping process, it cannot be cancelled and is subject to
the terms outlined in our return policy. If your order is custom and has already
entered the manufacturing process, it cannot be cancelled, nor can it be
returned.
Return Policy
At Wood Artists Gallery, we want you to 100% satisfied. We are
happy to provide a refund or replacement within 14 days from receipt
of shipment (exclusive of handling and shipping charges) less a 20%
restocking charge. Commissioned or “made-to-order” items cannot be
returned.
How To Return Artwork
- Call or email customer
service and explain the situation. Our email address for
returns is
info@FunctionalArtGallery.com or call us at
1.877.320.0800. Our
Customer Service hours are Monday – Friday
7 AM – 4 PM PST.
- If there is a need to return
artwork to the artist, one of our customer service
representatives will issue you an RMA number for its return and
the return address.
- Any returned artwork must be
returned in its original packaging and insured to it’s full
value when shipping.
- Use the same shipping service
that was used when the item was shipped to you.
Refunds
Your refund
will be sent within 14 days from when the artist receives your
return. Payment will be in the form originally used to purchase your
item. Of course all returns must be in the original condition and
not altered or damaged. If you have any questions about your refund,
please call us at
1.877.320.0800. Our Customer Service hours are
Monday – Friday
7 AM – 4 PM PST.
Products Damaged In
Shipment
Please
notify us within one week at
1.877.320.0800 of any damage to the product(s) upon receipt. Please keep all packaging materials for
inspection.
How To
Order
For personal
assistance, please call:
1.877.320.0800 (toll free – US only) or 1.360.321.2636 (International Callers).
Hours: Monday – Friday
7 AM – 4 PM PST
Fax:
360.321.2585
Email:
info@FunctionalArtGallery.com
